LAILA: Evaluation of all calls in all languages.
No compromises.
Revolution in call quality assessment through artificial intelligence. Analyze 100% of calls in 32 languages, save costs and get accurate data to improve customer experience.
Key Benefits
Evaluation of 100% of Calls
Instead of random samples, analyze every call and gain a complete overview of communication quality.
Support for 32 Languages
Multilingual analysis without the need to employ evaluators for each language separately.
Cost Savings
Eliminate manual evaluation costs and shift your human resources to strategic tasks.
Simple Setup
Define your own evaluation parameters without technical knowledge and customize the system to your needs.
Supported Languages
How LAILA Transforms Call Quality Evaluation
AI Analysis
LAILA processes the call using advanced algorithms and recognizes key parameters
Parameter Evaluation
The system automatically evaluates all defined parameters and identifies potential issues
Comprehensive Reports
You receive detailed analysis of each call
Action Steps
Based on the data, you can immediately implement changes and track improvements
How LAILA Helps Real Companies
Emma Richardson
Quality Manager
Before implementing LAILA, we were only able to evaluate 5% of all calls. Now we analyze 100% of communications and can identify problem areas immediately. The quality of our calls improved by 37% during the first three months.
What LAILA Can Do
Script Compliance Checking
Automatically evaluates whether the agent followed the prescribed script and mandatory phrases.
Compliance Monitoring
Ensures adherence to legislative requirements and company standards in every call.
Custom Parameters
Define your own evaluation parameters according to the specific needs of your organization.
Multilingual Support
Analyze calls in 32 languages without the need for language specialists.
Simple and Transparent Pricing Model
LAILA is part of the Xmation.ai platform, which brings you advanced AI tools for your business.
Credit System
Each analyzed call is charged in the form of credits, which you can flexibly use according to your current needs.
Frequently Asked Questions
How accurate is AI analysis compared to human evaluation?
LAILA achieves over 95% accuracy compared to human evaluators. The system is also consistent and does not suffer from fatigue or subjectivity that can affect human evaluation.
How long does system implementation take?
Basic implementation takes less than 10 minutes. Defining custom parameters and integration with your systems may require additional time depending on the complexity of your requirements.
Can LAILA be integrated with our existing systems?
Yes, LAILA offers API for integration with most CRM, call center systems and other business tools.
How do I start using LAILA?
Simply register on the Xmation.ai platform, activate the LAILA agent, and upload your first calls for analysis.
Ready to Transform Your Call Quality Evaluation?
Start leveraging the power of artificial intelligence for comprehensive and effective evaluation of all your calls. Register today and get 300 free credits to try LAILA.